Fiserv launches a banking agent platform with OpenAI and AWS involved

What changed: Fiserv launched agentOS, an agentic AI platform for banks and credit unions, with OpenAI and AWS named as key collaborators. The platform is expected to be broadly available by August 2026, with six financial institutions co-developing it and two already running agents in beta.

Why it matters: This is a clear signal that agent buying in regulated industries is moving from one-off pilots to governed platforms. The first marketplace lineup is aimed at practical bank work such as risk management, regulatory reporting, deposit operations, and back-office reconciliation.

Try/watch: Financial services teams should ask vendors how agent permissions, audit trails, and human approvals work before buying. The useful question is not “does it use AI?” but “what can the agent actually change, who approved it, and how is that recorded?”

Freshworks adds no-code agent building for service teams

What changed: Freshworks unveiled Freddy AI Agent Studio in Freshservice, giving IT and business teams a no-code way to build custom service agents or start from prebuilt, domain-specific agents. The release also adds a gateway for connecting agents to external tools such as Notion, ClickUp, and Linear without custom code, using MCP, a connection standard that helps AI systems use other apps and data sources.

Why it matters: This is aimed at a common SMB and midmarket pain point: support work that spans IT, HR, finance, facilities, and multiple apps. If it works as advertised, teams can automate onboarding, payroll questions, incident updates, and employee requests without waiting on a long integration project.

Try/watch: Before turning agents loose in Slack or Teams, map which requests can be fully automated, which need manager approval, and which should stay human-only.